Refund policy

Items purchased in person at pop-up events or markets are final sale and cannot be returned or exchanged. Please check items carefully before purchase.

For online purchases, due to the handmade and often one-of-a-kind nature of our products, we do not accept returns or exchanges for change of mind.

Due to the handmade nature of our products and the use of vintage or handcrafted materials in some items, slight variations, small imperfections, and differences in color or texture may occur. These characteristics are part of the nature of handmade and vintage materials and are not considered defects.

Orders cannot be canceled once they have been shipped.

 

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, please contact us at hello@blueskyatdusk.com within 3 days of receiving your order so that we can evaluate the issue and make it right.

When contacting us, please provide:

• Your order number
• A brief description of the issue
  
• Photographs of the item and, if applicable, the packaging

If a return is required and approved due to a damaged, defective, or incorrect item, we will provide a return shipping label and instructions on how and where to send your package.

Items sent back to us without first contacting us will not be accepted.

Exceptions / Non-returnable Items
Custom or personalized items cannot be returned unless they arrive damaged or defective, or you receive an incorrect item.

Sale items and gift cards are final sale, except in the case of damaged, defective, or incorrect items where applicable.

Please contact us at hello@blueskyatdusk.com if you have any questions or concerns about your order.

 

Refunds
If a return is required, we will notify you once we have received and inspected the returned item and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.

If more than 15 business days have passed since we approved your refund, please contact us at hello@blueskyatdusk.com.